---
title: "Your own team"
url: https://services.dev/docs/people/staff
captured: [approve.txt]
---
# Your own team

URL: https://services.dev/docs/people/staff

> A role with no Pool is your staff. They approve or send back at the line from the owner console, in their own session, and the fill ladder can hand them a Task no member claimed.

Who acts at a step when it isn't a member of a Pool? Your own team. AI delivers by default, and staff are the person rung after your own review in [who does the step](https://services.dev/docs/people.md#who-does-the-step): people you employ, at the steps you keep in house, before you open a Pool.

## A role with no Pool

A role word with no `pool` is a staff role. With `human: 'always'` on Translation, the person at the line is yours: every job waits for them, and they approve it or send it back in their own session. `dev` serves them a portal at `/people`:

```bash
npx services.dev dev
```

```txt title="captured"
lingua
  translation  A person approves every job before delivery.
  site         http://localhost:8787/translation
  api          POST http://localhost:8787/jobs {"service":"translation"}
  key          sk_test_7Hq2 · a call with no key uses it, on localhost only
  mcp          http://localhost:8787/mcp · stdio: npx services.dev mcp
  cli          npx services.dev translation k=v …
  sdk          connect({ origin: 'http://localhost:8787' }).translation.order(input)
  docs         http://localhost:8787/llms.txt
  buyers       http://localhost:8787/portal
  people       http://localhost:8787/people
  you          http://localhost:8787/console
  AI and money are simulated until you wire them. $0.42 a call is an example.
```

## Approve, and send back

Staff act the way any person at a step does. Approving commits the step through [the gate](https://services.dev/docs/service/gate.md); sending back hands the job to the AI with a note, and the AI redoes it:

```bash
npx services.dev approve job_7Hq2
```

```txt title="captured"
job_7Hq2 · delivered · document.fr-CA.pdf · $49.00 charged
  record  draft · ai | review · ai · pass | approve · person
  ledger  +$49.00 · AI $0.84 · you $48.16
  next    npx services.dev accept job_7Hq2
```

```bash
npx services.dev send-back job_7Hq2 "Keep the defined terms in English."
```

```txt title="captured"
job_7Hq2 · waiting · on approval · $49.00 charged
  record  draft · ai | review · ai · pass | approve · person | sent back · buyer | draft · ai · redo | review · ai · pass
  next    npx services.dev approve job_7Hq2
```

A key or an agent never acts for them. Each act is a person's own, like a member's, as [what a person can do](https://services.dev/docs/people/acts.md) lists.

## The console's inbox

The owner console lists every Task still open across your Pools, with held advice to adopt named as such, beside every job, its ledger and the rules version it pinned. Staff work from it:

*Screen: the owner console at `/console`, job_7Hq2 · delivered at file · with the buyer (captured/screens/legal-owner-console.html).*

## When a Pool runs dry

A Pool's fill ladder ends on a `staff` rung: a Task no member claims in twelve hours is offered to your staff roles that hold its credential. A rung never offers a reserved act to someone who doesn't hold it, and [`fill_bypasses_reserved`](https://services.dev/docs/reference/check/fill_bypasses_reserved.md) fails a Pool whose staff rung would.

| Rung | Who it opens to |
|---|---|
| `staff 12h` | your staff roles that hold the step's credential |

## Your team, signed in

You invite a teammate by email from the owner console. They sign in with their own session, hold the staff roles you give them, and work from their role's inbox: a query over the open Tasks for that role, with no Pool behind it. Every act they take is on the record under their own name.

A staff role your custom roles allow to hold acts in an incident after your files and your coding agent: [who can act](https://services.dev/docs/operate/incidents.md#who-can-act).

---

- Up: [human: the line](https://services.dev/docs/people.md)
- Previous: [Roles](https://services.dev/docs/people/roles.md)
- Next: [Where an act happens](https://services.dev/docs/people/where.md)